Hi Flower friends,
If you’re reading this- then, thank you! That means you’ve stuck with us through another round of technological trials and tribulations and for that we are so very grateful. We know that time is precious and we truly didn't want to waste yours- especially on a beautiful weekend! So we want to send our most sincere apologies for the inconvenience!
After last Saturday’s website meltdown, we regrouped- went out for nachos and a beer to celebrate Carl’s birthday- and then checked in with other growers who had similar issues with website crashes in the past. After a little more investigation, we decided to jump off the sinking ship that was our old website and start from scratch. For those of you that are curious- we have moved to the Shopify platform. It comes highly recommended, and we have heard only good things from business owners and customers alike. So, fingers crossed- here we go!
I spent the past week building a whole new website and figuring out things like “migrating domains” and how to get our shipping calculator working properly- not exactly how I was planning to spend this week, but hey, sometimes that’s how life goes!
I have plenty more I could say about this adventure, but for now I’ll cut to the chase:
We are rescheduling our annual dahlia sale for this Saturday, March 12th at 1pm Atlantic time.
We realize this doesn’t work perfectly for everyone, but when you’re dealing with 4 time zones spread across the country it’s tough to find a “perfect” time, so we’re just sticking with it.
Here are a few things to note about our upcoming sale:
- Our website will be offline for an hour before the sale on Saturday
- Items in your cart are not reserved while you're shopping. Unfortunately if someone else checks out first, it may become out of stock while you are still shopping.
All your old wish lists are gone (Gah, I'm sorry!). If you would like to create and save your wish list, you will need to create a new account. You will then be able to save your favorites to the wish list by clicking the heart icon on the picture of the variety you like, or by clicking “Add to Wish List” when looking at the full product page.
You can find your wish list at the very top of the page by clicking on the heart icon.
You can find or create your account by clicking the person icon at the top of the page (on desk-tops) or by clicking the 3 bars (menu) on your mobile device and clicking on the person icon.
Once our sale goes live, you will be able to add items (one variety at a time) to your cart by going to your wish list and then selecting the quantity (below the picture) and then clicking “add to cart”.
Remember- we only ship within Canada
We use a Canada Post shipping calculator to calculate actual shipping costs at check out. You can read more here
If you live locally and would like to pick up your order instead of paying for shipping, you can select “local pick up” when checking out. You may need to click the arrow next to “Delivery” to show the menu where you will be able to select “local pick up”.
If you choose local pick up- please note that orders will not be ready for pick up until mid-April when we begin shipping orders. All our dahlias will be in storage until we prepare to ship. You will receive an email with details about pick up dates in early April.
And a quick word about accounts with our old website. I want to let you all know that when our website crashed, it was due to a very high volume of traffic in a short period of time. Nothing was “hacked” or compromised. After we get everything straightened out here, I will go and delete all the old accounts that were set up through our old site. Everything there is encrypted- including any payment details that you may have saved- and no one has access or can even see any sensitive information related to your account- all I can see is your name and email address. So if you were a little worried, I hope this helps set your mind at ease. And again, we apologize for the inconvenience.
Before we let you go....
I want to thank all of you that reached out with kind messages while things were going sideways last Saturday. After doing everything we could and consulting with professionals who told us, “don’t worry”, it felt so frustrating to see our website go down. Again. So, to open our inbox and find so many thoughtful messages truly brightened our day and reminded us that people really are kind and caring. Yes, there were a few messages that went the other direction, but they were rare and all your encouraging words made it easy to forget about the others. So from the bottom of hearts- thank you. And thank you for the reminder that it's easy to turn someone's day around with just a few words.
Thank you all for your patience, support and understanding!
And please let us know if you have any other questions.
- Sarah & Carl